Refund Policy

Last updated: 15th of September 2025

Thank you for choosing DatingUK. We strive to provide a professional, respectful and secure platform for our members. This Refund Policy outlines the conditions under which refunds may (or may not) be issued. Please read it carefully before purchasing any paid service.

1. Scope

This policy applies to all paid services offered via the DatingUK website, including subscriptions, premium memberships and one-off purchases (hereafter “Paid Services”). Free accounts, trials, promotional offers and basic access are not eligible for refunds unless explicitly stated.

2. Subscription and Renewal

Paid Services are sold on a subscription basis (e.g., monthly, quarterly, annual) or as non-recurring purchases.

Unless otherwise specified, subscriptions automatically renew at the end of each term. It is the member’s responsibility to cancel ahead of renewal if they do not wish to continue.

Cancellation of renewal does not entitle the member to a refund for the period already paid.

3. No Guaranteed Matches or Outcomes

DatingUK provides access to the platform and matching tools, but does not guarantee specific results (such as matches, dates or relationships). Because outcomes are inherently dependent on user behaviour and preferences, refunds will not be granted simply because a member did not receive matches or did not find a partner.

4. When Refunds May Be Issued

We will consider refund requests in the following limited circumstances:

• If your payment was processed in error (e.g., duplicate charge, incorrect amount).
• If we terminate your account without cause during an active subscription period and you request a refund for the unused portion.
• If a paid one-off purchase (not a subscription) clearly failed to deliver the product or service as described, and you notify us within a reasonable timeframe.

In all other cases, refunds will not be granted.

5. Refund Process

To request a refund, contact our support team at support@datinguk.online within 14 days of the charge (or a shorter timeframe if required by local law). Please include your account details, order number, date of payment and a clear reason for the request.

Upon approval, we will issue the refund to the same payment method originally used (or another method if mutually agreed).

Processing times may vary depending on banks or payment providers; DatingUK is not responsible for delays once the refund has been authorised.

Refund amounts of subscriptions will generally be prorated based on unused time, if applicable and approved; partial refunds may apply.

6. Non-Refundable Situations

Refunds will not be provided in these cases:

• The subscription term has ended and you paid for and used the service.
• You did not cancel ahead of renewal.
• The refund request is based solely on lack of matches or success.
• You breached our Terms of Service or Community Guidelines, resulting in suspension or termination of your account.
• You purchased promotional packages or one-off offers which were non-refundable at time of purchase.

7. Free Trials & Promotional Offers

If you signed up for a free trial or promotional offer, please check the terms for that specific offer. Often, these convert automatically into a paid subscription unless cancelled before the end of the trial period. Refunds will follow the rules set out above.

8. Changes to This Policy

DatingUK reserves the right to amend this Refund Policy at any time. The current version will always be posted on the website. Changes will apply to purchases made after the effective date.

9. Contact Us

If you have questions or wish to request a refund, please write to:

Email: support@datinguk.online
We endeavour to respond within 5 business days of receipt of your request.

Important Notes

• Please keep your payment confirmation and order number – they will expedite the review of any refund request.
• Cancelling your subscription does not automatically initiate a refund – you must submit a request in accordance with this policy.
• Legal rights may vary depending on your country or region; this policy does not affect statutory consumer rights that cannot be waived under applicable law.

By using DatingUK and purchasing our Paid Services, you agree to abide by this Refund Policy.

Thank you for your understanding and for being part of our community.

— DatingUK Team